Refund Policy

Our Refund Policy

We refund orders that have the following issues:

• damaged items 
• wrong/faulty items
• returned to sender/ incorrect address delivery status
• delivery failure status
• in transit (more than 30 days) delivery status

Damaged and Faulty items

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the damaged/faulty/wrong item

Description of the issue

Returned to sender/ incorrect address delivery status

Our system automatically tracks every order status and in case the parcel is being returned to our warehouse, you will be given a refund as a Store Credit.

In transit (more than 30 days) delivery status

Our system automatically tracks every order status and in case the parcel is being in transit for more than 30 days, you will be given a refund as a Store Credit.